Return Policy

Thanks for shopping at Hero Wellness Products.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive a confirmation email within 3 days of when we receive the product confirming your refund to your original payment method.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Return should be addressed to:

Hero Wellness Products

Attn: RETURNS

889 Upper Union Street

Franklin, MA 02038

Contact Us

To initiate the refund process please use the Contact Us section on the website. Please include the items you will be returning and the original order number in the Message section.

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*THC-free is defined as undetectable at the lowest level which can be validated through our third-party testing. All CBD products on this website contain below 0.3% THC by law.

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